Note Books
SHIPPING POLICY
UK DISPATCH TIMES
Orders sent via the postal service are sent with a 2nd class service with UK Mail and delivered via Royal Mail (untracked).
We aim for 1-2 working days for dispatch of your orders (please note at the busiest time (Oct-Dec) orders may take 3-4 working days)
UK Orders should be delivered within 3-5 working days after dispatch.
METHODS OF DELIVERY
For larger UK orders we use the couriers recomended by interpacel for the most competitive rate, if your order is dispatched via interparcel you will receive an automatic dispatch email.
We aim for 1-2 working days for dispatch of your orders (please note at the busiest time (Oct-Dec) orders may take 4 working days).
For orders placed after 5.00pm, the working day commences at 9am the next day. Orders are closed at our close of business (5.00-5.30pm), please do not query a dispatch until this time has elapsed.
RETURN & EXCHANGE POLICY
In the event of an item arriving damaged contact must be made to ourselves in writing and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return.
Items should be returned in their original packaging and 'as new' to:
Coastal Bliss LTD
7 Church Road, West Mersea, Essex, CO5 8QH
Before returning any items, you must inform Coastal Bliss Ltd of the reason for the return. Please quote your original order number on all returns and correspondence.
In the event of an item returned to Coastal Bliss not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.
We advise that customers return items of high value (£15 or more) a return signed for second class.
If an item(s) is returned to coastal Bliss without any written communication, and not in line with our returns procedure, Coastal Bliss will not compensate for any transport costs involved.